COVID-19 Information
We are open for business at all our rental stations! Procedures are in place to secure the health and safety of our employees and guests.
Due to the improved situation and the lifting of the governmental travel bans, our regular cancellation policies are back in place. Should official government travel bans not allow you to pick up your vehicle at the confirmed rental location or you would not be allowed to return to your place of residence without having to undergo mandatory quarantine for several days, our special COVID-19 cancellation policy will go into effect. Please contact us if you need to adjust your travel or have any other rental related questions.
We appreciate your patience as this is a trying time for all of us. Further, we want to reassure you that we are watching the development of COVID-19, and enhancing our rigorous procedures to assure maximum quality and safety.
Your GoNorth Team
Health and safety procedures at our GoNorth stations
Health and safety of our clients and our employees have always been one of our main concerns. We have therefore adjusted our already very high cleaning standards to make you feel as comfortable as possible in our vehicles.
Of course, we not only want you to feel safe in our vehicles but also in our stations during pick up and return. The following measures help you and also our staff to stay healthy and still guarantee you a high-quality service:
- Hand sanitizer and masks provided at the stations
- Plexiglas windows at the counter
- Touchless credit card terminals
Official Situation
As of November 8, 2021, the US has lifted the previously installed travel ban. New travel requirements to enter the country have been put in place which allow entry for international travelers under certain conditions. Canada has lifted its travel ban already on September 7, 2021 and as of October 1, 2022, all federal border testing, quarantine, and isolation requirements ended.
We encourage you to stay up to date about the general situation in the US using the CDC website https://www.cdc.gov/coronavirus/2019-ncov/index.html and in Canada using the Government Website https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html.
Alaska:
The state of Alaska allows interstate travel under certain conditions since April 2020. You can find the detailed information as well as the mentioned conditions on the official health mandate. Further detailed information, health mandates and advisories for anyone traveling to Alaska are available here: https://covid19.alaska.gov/travelers
Washington State:
Interstate travel is allowed with certain restrictions. Detailed information about traveling in Washington State during the COVID-19 Pandemic are available here:
https://www.doh.wa.gov/Emergencies/COVID19/Travel
Yukon Territory, CA:
As of October 1, 2022, all federal border testing, quarantine, and isolation requirements ended. Learn more here: https://travel.gc.ca/travel-covid